Studies show that positive leadership makes it easier to solve problems, so Bill would praise teams and people, give them a hug, and clap them on the shoulder to boost their confidence and comfort. Then, when he asked the tough questions, everyone understood that he was on their side, and that he was pushing on things because he wanted them to be better, to be successful. He would always get to the heart of a problem, but in a positive way.

Trillion Dollar Coach by Eric Schmidt